Published on Feb 14, 2022
In simple terms, role-based training is about delivering the right content, to the right people, at the right time. It's about ensuring staff are given the correct information to do their jobs effectively, whether it's in the context of fulfilling a specific role or carrying out the responsibilities of a particular department. That could mean delivering relevant training on using a new software application, operating a piece of machinery or adapting training information when performing certain business operations, procedures, tasks and workflows.
Although most people appreciate that role-based training elicits high-quality outcomes for participants, it is helpful to understand how and why this is. You can then focus your training budget on implementing bespoke courses for maximum effect.
The key is finding the right balance. You don't want to deliver so much training that it results in an information overload or covers material that isn't relevant. On the other hand, it is equally important not to provide too little training that employees are left with knowledge gaps or uncertainty about what is expected of them. Instead, the aim is to deliver the correct amount of training for it to be informative, engaging and productive. Or as Goldilocks would say, just right.
Role-based training and data protection
In regards to privacy management and data protection compliance, this involves helping employees understand how and where specific organisational policies, laws and regulations impact their daily roles.
For example, if a department in your organisation is required to process sensitive personal data as defined under a specific set of special categories, which must be treated with extra protections and safeguads, that department would benefit enormously from bespoke training tailored to their specific requirements. Such training would concentrate on the lawfulness requirements under Article 6 of the UK General Data Protection Regulation along with the ten conditions for processing special category data as listed under Article 9, plus the additional conditions and safeguards set out in Schedule 1 of the Data Protection Act 2018.
Other staff and departments processing personal information, which does not include special categories of data, only require basic guidance on the provisions contained in the aforementioned Articles and Schedule.
Advantages of role-based privacy and data protection training
Some of the benefits of role-based training include:
All of the above advantages are available, whether you have experienced privacy professionals to develop and deliver targeted role-based GDPR training in-house or if you need to bring in the services of a specialist data protection training provider. However, perhaps the most significant lasting benefit comes from the increased trust felt by consumers and service users that everyone in your organisation understands how to protect their personal information.
In a world where processes are increasingly being digitalised, specific business roles are as distinctive as the skill-sets required to perform them. Therefore, to ensure you receive the best value for your privacy and data protection budget, role-based training that’s created ‘just right’ for your organisation and staff is one of the best choices you can make.
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