The Ministry of Defence (MoD) has successfully digitised its subject access requests (SARs) process with the help of the cloud-based system eCase. After receiving an official reprimand from the Information Commissioner's Office (ICO), for SAR failing in July 2022, the MoD turned to eCase to streamline and standardise the administrative parts of SAR response processing. The deployment of eCase has resulted in considerable cost savings, improved staff morale, and General Data Protection Regulation (GDPR) compliance. The MoD estimates the project will save 70,000 work hours per year and almost £1m in savings. The department achieved a 91% compliance score in June 2023, indicating significant progress in responding to SAR requests.
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