The EU Travel Tech association has filed complaints with the French and Belgian data protection authorities (DPAs) against Ryanair for allegedly violating the EU General Data Protection Regulation (GDPR) by using biometric data in their identity verification process. The association called for Ryanair to be issued a GDPR fine and immediately halt its biometric data processing until the DPAs address the complaints. The complaints focus on changes made to Ryanair's identity verification process in December 2023, which involves using facial recognition for all users without a Ryanair account.
In July 2023, Austrian privacy campaign group NOYB filed a similar complaint against Ryanair with the Spanish DPA.
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