On Monday, 23 September 2024, the European Commission published a study outlining where Artificial Intelligence (AI) could be used to enhance public sector services throughout the EU. The report highlights the capacity of AI to improve citizen-government interactions, bolster analytical capabilities, and enhance efficiency in healthcare, mobility, e-Government, and education—sectors deemed well-prepared for extensive AI implementation, with potential applications ranging from autonomous vehicles and smart traffic systems to AI-integrated healthcare solutions and educational technologies.
The study also identifies several challenges, including complex public procurement processes, data management complexities, regulatory clarity, and concerns about responsible AI implementation, such as how to address inherent bias in AI decision-making. In response to these challenges, the report presents a set of policy recommendations to accelerate AI integration, such as increased funding and resources for AI in public services, providing transparency and accountability in AI systems, cross-border data sharing, and ensuring industry and public sector expectations are aligned.
The report was commissioned prior to the adoption of the Artificial Intelligence Act (AI Act).
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