On Monday, 22 July, the European Commission announced that the Consumer Protection Cooperation (CPC) Network has written to Meta over concerns about its tiered Consent or Pay business model potentially violating EU consumer law. The CPC scrutinised several aspects of Meta's approach, focusing on whether the company had provided users with transparent and comprehensive information in advance. In addition, the CPC considered whether consumers fully appreciated the implications of choosing between payment and data processing on their consumer rights. The CPC also voiced concerns that users may have felt pressured to make a quick decision, fearing immediate loss of account access and contact networks.
Meta has until 1 September 2024 to respond to the CPC's letter with its proposals to address the concerns raised or face potential further regulatory action.
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