Lloyds Banking Group has apologised for a personal data breach in which a Lloyds Bank Direct Investment customer received a package through the post containing confidential information about other clients' investments. The package, intended for internal review, included bank statements with the names, addresses, and portfolios of a dozen other customers, including one investment portfolio exceeding £5 million.
The breach occurred due to "human error," after a staff member mistakenly sent the package to the customer's address instead of following the correct procedure. Lloyds acknowledged the breach of the UK General Data Protection Regulation (GDPR) and initiated an internal investigation. The customer separately reported the incident to the Information Commissioner's Office (ICO). Lloyds has since offered the customer £300 in compensation for the "distress and inconvenience" caused and confirmed that they have changed their internal processes to prevent repeat occurrences.
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