Former tracing agent fined £15k for illegally obtaining personal information

21/06/2023 | ICO

The Information Commissioner's Office (ICO) has published details concerning Michael Isaacs, who has been fined for illegally obtaining personal information to check if customers of a high street bank could repay their debts. Mr Isaacs was the sole director of Datasearch Services Limited, a tracing agent company used by the Royal Bank of Scotland (RBS).

Following an investigation, the ICO found evidence that Mr Issacr regularly contacted utility companies, local councils, and GP surgeries pretending to be the named person in order to build up an in-depth profile for RBS. He even used voice-changing software to impersonate people.

Mr Issacs pleaded guilty to six counts of unlawfully obtaining personal data and was ordered to pay back £38,000 under the Proceeds of Crime Act (POCA), as well as being fined £10,560 with court costs totalling £15,000.

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