The Bank of Ireland UK has received an official reprimand from the Information Commissioner's Office (ICO) after it sent incorrect outstanding balances on the loan accounts of 3,284 customers to credit reference agencies, a violation of Article 5(1)(d) of the UK General Data Protection Regulation (GDPR). The ICO investigation found that the inaccurate data sent by the bank would have had a negative impact on the affected customers, which could have led to these customers being unfairly refused credit or granted too much credit on products they could not afford. The ICO said that while the actual damage caused to each one could not be determined due to the complexities of credit scoring.
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