In a blog article, the Information Commissioner's Office (ICO) outlines the importance of practitioners understanding exactly what people are asking for when responding to requests under the Freedom of Information (FOI) Act or the Environmental Information Regulations (EIR). The blog outlines what to do if practitioners don't understand the request, the implications concerning the timeframes to respond to requests where clarification is sought, how to ask for clarification, and how to deal with members of the public who don't know what they want.
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