The UK National Cyber Security Centre (NCSC) has published new guidance aimed at improving communication strategies for organisations that experience a cybersecurity incident. With cybersecurity breaches impacting UK organisations all the time, the NCSC highlights the importance of preparedness. In addition to focusing on technical responses, the NCSC stresses that how an organisation communicates with staff, stakeholders, customers, and the media plays a vital role in influencing public perception. Its newly published guidance is designed for organisations of all sizes, providing a framework to manage communication before, during, and after a cybersecurity event. The guidance is built around three key principles: the necessity of preparing a communications strategy in advance, the importance of clear and tailored messaging for different audiences, and the need to effectively manage post-incident communication in the medium to long term.
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