Study reveals organisations lack of staff training around generative AI

26/10/2023 | O'REILLY

A new study conducted by specialist technology and business training provider O'Reilly has revealed that UK-based IT professionals are concerned about advancements in generative artificial intelligence (GenAI). The study found that 71% of IT teams believe there is a gap between the digital skills available and the UK government's ambitions to become a global leader in AI. An additional 93% are concerned with their C-suite's ambitions for the use of GenAI. Their biggest concerns are a lack of training and understanding at the executive level, followed by a lack of risk assessments and operational understanding.

Concerning the need for more training opportunities and policies surrounding the use of GenAI in their companies, the study found nearly a third (32%) of staff outside of IT departments have only been provided with limited training opportunities, while 36% have yet to receive any training on the impact of GenAI in the workplace. Within IT departments, 40% of staff members have received limited training on using GenAI to advance current IT services and practices. The study also found that 41% of IT professionals say their organisation does not have a workplace policy in place for the use of GenAI technologies.

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Generative AI, chatbots, artificial intelligence

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