Zoom may face fresh privacy concerns in Europe due to a clause added to its terms and conditions in March 2023. The controversy surrounds the claim that Zoom could use customer data to train AI models without an opt-out option. While it may be that this only applies to service-generated data, such as telemetry data and diagnostics data, the General Data Protection Regulation and ePrivacy Directive apply to Zoom in the European Union, meaning that people have rights over their personal data, and regulators may be interested making enquiries.
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