Sir David Omand, the former head of GCHQ and a senior advisor to a cyber-investment business, has criticised the UK government's use of WhatsApp for handling crises. In evidence given to a new parliamentary inquiry, Omand stated that the platform is inappropriate for important decision-making and that future crises should be handled with a proper process. He argued that the complexities and nuances of any decent strategic analysis cannot be conveyed in a WhatsApp exchange.
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