Freevacy has been shortlisted in the Best Educator category. The PICCASO Privacy Awards recognise the people making an outstanding contribution to this dynamic and fast-growing sector.
Freevacy takes a proactive approach to user privacy and ensures the necessary steps are taken to protect the privacy of its users throughout their visiting experience.
This website complies with all UK national laws and requirements for user privacy.
This website is developed by Rejuvinate Digital Ltd and is hosted by Digital Ocean on secure UK servers.
For more information about how Digital Ocean processes data view their Privacy Notice.
Go to IT & Data Security section to see the location of data held by Digital Ocean and their Data Security measures.
To ensure the security of any personal information you share with us, we have implemented SSL (Secure Socket Layer) encryption technology that creates a secure session link between your internet browser and this website.
Whenever your browser displays a closed padlock symbol (or a similar icon) at the top or bottom of the screen (depending on the browser you are using), this indicates that your data is being transmitted in an encrypted format.
To further verify this website is secured with an SSL certificate the URL will display https:// before the rest of the address: https://www.freevacy.com/. This stands for “Secure HTTP.”
We maintain a copy of emails received relating to course enquiries, quotations, course bookings and customer service to ensure that we have fully complied with the request.
When you submit an enquiry using the online form on our website, we collect the information entered. This includes:
If you have filled out a form on our website, you confirm that you have you have read and accepted the terms in this privacy notice and that you understand what data will be collected and processed as outlined in this policy.
We maintain a copy of online form submissions relating to course enquiries, quotations, course bookings and customer service to ensure that we have fully complied with the request.
By submitting a form on our website, you understand we may collect the URLs of any pages viewed or links clicked on our website and connect them to your profile. In response to you filling out a form, if you open or click a link in an email or newsletter we have sent you, that information may also be connected to your profile. This helps us monitor the performance of our website, which in turn enables us to enhance your user experience.
We use a third-party provider, Eventbrite, to facilitate online bookings of our training courses. By clicking a Book Now link for a specific training course, you will be transferred across to a dedicated Freevacy account on the https://www.eventbrite.co.uk/ domain.
If you register for a training course using our Eventbrite online booking service, you will be asked by Eventbrite to provide your contact details and payment information (e.g., your debit or credit card details, and your invoice/billing address, etc.) some of which constitutes as personal data.
For more information about how Eventbrite processes data view their privacy notice.
Go to IT & Data Security section to see the location of data held by Eventbrite and their Data Security measures.
Freevacy collect anonymous information about visitor activity on our Eventbrite booking pages, such as the number of users viewing the booking facility to monitor and report on its effectiveness and to help us improve it.
We use a third-party provider, Tawk.to, to facilitate secure encrypted live online chat communications and enquiries. When using our live chat service, we will collect the contents of your live chat session. We will also collect your name and email address if you send a message via chat when no live agents are available.
The IP address collection option has been disabled to preserve your privacy. This means we cannot use the chat facility to determine your geographic location or how many times you have previously visited the site.
For more information about how Tawk.to processes data view their Privacy Notice.
Go to IT & Data Security section to see the location of data held within Tawk.to and their Data Security measures.
Freevacy Ltd website www.freevacy.com uses a number of third-party services to gather data on our website statistics, which is used to measure the effectiveness of our online services, and also for interest-based advertising.
None of the services we use tell us who you are. We only ever know who you are if you willingly choose to identify yourself.
This website uses Google Analytics to collect standard internet log information and details relating to visitor behaviour patterns. We use this anonymous data to identify trends that indicate sections of content to add, improve or remove in order to enhance your user experience.
Examples of data we collect and measure within Google Analytics include:
Freevacy does not use Google Analytics to track or collect any data that personally identifies an individual such as a person’s name, email address or billing information. Nor do we use Google Analytics data with any other service to uncover the identity of visitors to our website.
To further protect your privacy we have activated IP anonymisation on this website. Even though your IP address is not visible to us in any Google Analytics reports, Google does use them to provide geo-location data. The impact of this change means we have less accurate insight into your location. Also, your IP address would otherwise be stored on Google’s servers. Taking this action means part of your IP address is masked and therefore prevents Google from seeing your IP data.
All data collected by Google Analytics is deleted after 14 months.
For more information about how Google Analytics processes data view their Privacy Notice.
Go to IT & Data Security section to see the location of data held within Google Analytics and their Data Security measures.
Prevent your personal data being used by Google Analytics
We use Google Tag Manager to send additional statistical information to Google Analytics such as when visitors complete specific tasks or events on our website.
Google Tag Manager collects no personal data. The technology works by listening for interactions in web browsers, which are transferred to Google Analytics.
For more information about how Google Analytics processes data view their Privacy Notice.
Go to IT & Data Security section to see the location of data held within Google Analytics and their Data Security measures.
We use Agency Analytics reporting software to provide integrated marketing reports from a variety of sources.
Agency Analytics doesn't store data on their own servers, but do access data from third-party platforms, including Google Analytics, which is provided through Google's API.
For more information about how Google Analytics processes data view their Privacy Notice.
We receive information when you visit our website, known as internet log data, even if you have not initiated direct contact with us. This information is separate from the internet log data used by Google Analytics and is recorded as part of regular website operations by our internet facing servers.
Freevacy does not actively use this internet log data for any statistical analysis or research. However, it could be required for security purposes or if we have to conduct information audit.
The information our internet log records include:
In accordance with the GDPR compliance guidelines from the Internet Engineering Task Force (IETF), dated 22nd April 2018, our internet facing servers are configured to:
Freevacy conducts an ethical and transparent internet advertising policy.
Key points about our advertising practices:
If you use any of services below, their privacy policy may allow them to connect the fact that you have been to our website and the pages you have viewed with your profile. Your anonymous browsing behaviour may, in turn, be shared by the following partners as outlined in their privacy policies. Freevacy Ltd does not share any personal information with these vendors.
We use Reed Online Ltd's online training portal to promote and sell our certified BCS and IAPP courses. No personal data is used to target advertisements or listings. However, if you make a booking or enquire about Freevacy courses via reed.co.uk, you will be asked to create an account on their platform.
For more information about how Reed Online Ltd processes data view their Privacy Notice.
Go to IT & Data Security section to see the location of data held within Reed Online Ltd and their Data Security measures.
If you receive any of our email communications, we keep a record of your personal information to maintain your subscription.
Our email communications include:
Once a week we deliver a roundup of latest GDPR, Privacy, Cybersecurity, and FOI industry news.
We use a web form consent process to subscribe to this service and we always offer a simple method for you to wthdraw consent by clicking on the unsubscribe link or by contacting us directly.
Training Announcements are emailed every 4 to 6 weeks providing information about our products, promotions, campaigns and other news.
We use a web form consent process to subscribe to this service or a Soft-Opt-in exemption, which allows us to send details of our training courses and related services to existing customers and people who have expressed an interest in our service offering. You can to wthdraw consent from our marketing communications by clicking on the unsubscribe link or by contacting us directly.
Freevacy maintains two separate suppression lists for customers who ask us to stop sending email them communications. If you require us to remove all details of you from our systems, we will do so. However, we recommend you allow us to maintain a record of you within the relevant suppression list(s) as this will prevent you from being accidentally added to an email list anytime in the future.
Freevacy uses Mailjet to deliver our email communications.
The emails we send through Mailjet contain a tracking code, which is stored in a database for future analysis. This enables us to monitor when emails are delivered, opened and whether any links are clicked. We use this information to improve future email engagement by supplying recipients with more relevant content.
For more information about how Mailjet processes data view their Privacy Notice.
Go to IT & Data Security section to see the location of data held by Mailjet and their Data Security measures.
Any communication, engagement and actions taken through external social media platforms (such as Twitter or LinkedIn) are subject to the terms of service and privacy policies held by each social media platform respectively.
Users are advised to use social media wisely and only communicate or engage on posts and comments published by Freevacy, or via direct communication, with due care and caution regarding their own privacy and personal information.
Freevacy may use social sharing buttons which help share web content directly from pages on this website to social media platforms. Users are advised before using social sharing buttons that the social media platform may track and save your action through your social media platform account.
To collect and manage customer reviews we use Reviews.io. You can view the comments our customers have to say about our training services on Freevacy's account on www.reviews.co.uk or via this website.
We have also incorporated the customer reviews we receive on Google into our Reviews.io account. This enables us to respond to feedback using a single platform while ensuring prospective customers can easily find out about the experiences of others from one location.
If you publish a review about Freevacy, we may choose to share that review across social media, via an integrated feature linking our reviews.io account directly with our Twitter profile.
For more information about how Reviews.io processes data view their Privacy Notice.
Go to IT & Data Security section to see the location of data held by Reviews.io and their Data Security measures.
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Freevacy has been shortlisted in the Best Educator category. The PICCASO Privacy Awards recognise the people making an outstanding contribution to this dynamic and fast-growing sector.